SHOP POLICIES

RETURNS

- RETURNS MUST BE MADE WITHIN 14 DAYS OF DELIVERY

- PLEASE EMAIL ARIANNA@QUILTQUEENSTUDIO.COM DIRECTLY

BEFORE SHIPPING ITEMS BACK

- RETURNED ITEMS MUST BE IN NEW/UNUSED CONDITION

-UPON ACCEPTANCE OF RETURNED ITEMS, A REFUND, EXCLUDING THE COST OF SHIPPING, WILL BE MADE VIA THE ORIGINAL PAYMENT METHOD

SHIPPING

-ALL ORDERS SHIPPED VIA FIRST CLASS MAIL ARE NOT INSURED.

-ALL ORDERS THAT ARE A PART OF A FREE SHIPPING PROMOTION WILL BE SHIPPED VIA THE MOST ECONOMICAL OPTION, HINCE, FREE.

-IF YOU WOULD LIKE YOUR PACKAGE INSURED, PLEASE PURCHASE INSURANCE UNDER THE SHIPPING ADD-ON SECTION OF MY SHOP.

-IF YOU WOULD LIKE SIGNATURE CONFIRMATION, YOU MAY ALSO FIND THAT UNDER THE SHIPPING ADD-ON SECTION OF MY SHOP

-IF YOUR PACKAGE IS LOST, CONTACT ME. BUT PLEASE WAIT A DAY OR TWO BECAUSE IT MIGHT JUST BE STUCK IN TRANSIT.

-PLEASE BE AWARE THAT I KNOW JUST AS MUCH AS YOU DO AS TO WHERE YOUR PACKAGE IS. THE ONLY INFORMATION I HAVE IS THE TRACKING NUMBER.

STOLEN PACKAGES

-ACCORDING TO USPS, IF YOUR PACKAGE IS MARKED DELIVERED, BUT ISN'T THERE, AND IT WAS STOLEN, THAT IS NOT COVERED BY USPS PACKAGE INSURANCE.

-IT IS UP TO THE BUYER TO HAVE PACKAGES SHIPPED TO A SECURE LOCATION.

-I KNOW LARGE COMPANIES LIKE AMAZON WILL REPLACE STOLEN ITEMS, I HOWEVER AM NOT AMAZON, I CANNOT AFFORD TO REPLACE STOLEN ITEMS.

-MY GOODS ARE HANDMADE AND MOSTLY ONE OF A KIND, SO A LOT OF THEM ARE NOT EASY TO REPLACE.

-I’M SORRY TO BE SO STRICT ABOUT IT, BUT AS MUCH AS IT ISN’T YOUR FAULT, IT’S NOT MINE EITHER AND AS A SMALL BUSINESS, I JUST CANT AFFORD TO TAKE THE HIT.

SOOOOOOOO...

*PLEASE HAVE YOUR PACKAGES SHIPPED TO A SECURE LOCATION*

-OR-

PLEASE PURCHASE SIGNATURE CONFIRMATION!